hoping it was a bad day. there was paper in my food. and my dish was prepared wrong when they replaced my plate. no one said a thing both times. didn’t want to waste food, so i ate it anyway. paid for something i didn’t really want. the employees at this location do not come close in comparison to the ones in westwood in terms of customer service. they don’t ever smile either.
We have noted your complaint and have forwarded it to the management staff @ the Ocean Park location and hope that they improve and fix your situation for you. As a heads up, some of our locations are not jointly owned/managed and as a result Ocean Park is one of those individual locations.
If you wish to further contact them, feel free to email anytime at oceanpark @ novelcafe DOT com.
Thank you for your past, existing, and continued patronage at any and all of our locations.
en
January 16, 2012 at 3:41 pm
hoping it was a bad day. there was paper in my food. and my dish was prepared wrong when they replaced my plate. no one said a thing both times. didn’t want to waste food, so i ate it anyway. paid for something i didn’t really want. the employees at this location do not come close in comparison to the ones in westwood in terms of customer service. they don’t ever smile either.
munjal
January 22, 2012 at 10:59 am
Dear Customer,
We have noted your complaint and have forwarded it to the management staff @ the Ocean Park location and hope that they improve and fix your situation for you. As a heads up, some of our locations are not jointly owned/managed and as a result Ocean Park is one of those individual locations.
If you wish to further contact them, feel free to email anytime at oceanpark @ novelcafe DOT com.
Thank you for your past, existing, and continued patronage at any and all of our locations.